Summary

The Office for Social Insurance (ASV) of Canton Bern has commissioned DV Bern with the renewal of its case management system "Evok". The contract has a volume of 15.8 million francs. The existing system has been in operation since 2014 and must be replaced by a new solution by the end of 2028. DV Bern was already the operator of the previous system and received the award in the public procurement process.

People

  • Mark Schröder (Author)

Topics

  • E-Government
  • Cantonal administration
  • IT procurement
  • Case management systems

Clarus Lead

The renewal illustrates the modernization pressure in Swiss administrative IT: systems from the early 2010s are reaching their limits. The deadline at the end of 2028 creates an ambitious implementation window of just over two years for DV Bern – a critical factor for cost control and migration risks when replacing productive government systems.

Detailed Summary

The case management system "Evok" manages social insurance cases and is central to benefit processing in Canton Bern. After twelve years of operation since 2014, a technical renewal becomes necessary to meet current standards in security, maintainability, and compliance.

The canton held a public procurement process for the system replacement. DV Bern, the established operator of the current system, prevailed and received the contract award. The investment of 15.8 million francs presumably includes development, integration, migration, and initial operational support until full commissioning at the end of 2028.

Key Statements

  • DV Bern renews the cantonal case management system "Evok" for 15.8 million francs
  • The existing system has been running since 2014 and must be replaced by the end of 2028
  • The contract resulted from a public procurement process on the Simap procurement platform

Critical Questions

  1. Source Validity: The procurement was published on Simap – are the procurement documents publicly accessible to verify award criteria and tender evaluation?

  2. Conflicts of Interest: What advantages does DV Bern have as the existing operator (legacy knowledge, system familiarity) compared to competing providers, and how was this weighted in the evaluation?

  3. Feasibility: Is a complete replacement of a productive government system with 15.8 million francs and a 24-month deadline realistic, or are there risks of delays and cost overruns?

  4. Data Quality: Were cost comparisons conducted with other established case management systems in Switzerland to validate the appropriateness of the budget?

  5. Side Effects: What failure risks exist during migration, and how is continuity of social insurance benefits planned during the transition?

  6. Alternatives: Was continued operation with modern maintenance and security updates also examined as a more cost-effective alternative?

Source Directory

Primary Source: DV Bern Renews Case Management System for 15 Million – Inside IT, July 16, 2026

Verification Status: ✓ July 16, 2026

This text was created with the support of an AI model. Editorial responsibility: clarus.news | Fact-checking: July 16, 2026