Executive Summary

Nouvel AG, in cooperation with the Swiss Federal Office of Energy (ESTI), is recalling the electric hotplate "Elegance". The reason is an electric shock hazard caused by improperly secured internal cables. Only production batch 2025/29 is affected. Consumers should stop using the device immediately and return it for a full refund.

Persons

  • Nouvel AG (Manufacturer)

Topics

  • Product recall
  • Electrical safety
  • Consumer protection
  • Electric shock hazard

Clarus Lead

The Nouvel electric hotplate "Elegance" is being withdrawn from the market due to a critical safety defect. The lack of proper securing of internal cables creates an immediate electric shock hazard for users. Only production batch 2025/29 is affected, which limits the risk. Consumers must immediately remove the device from circulation and return it.

Detailed Summary

The black Nouvel electric hotplate "Elegance" (1500 W, article number 404919, EAN 7611172479780) has a manufacturing defect that can cause dangerous electric shocks. Internal cables were not properly secured during manufacturing, which can result in contact with live components. The measure is being taken in coordination with the competent Swiss authority for electrical safety.

Affected buyers are requested to immediately cease using the device and return it to the point of sale or send it in. The full purchase price will be refunded – no proof of purchase is required. Nouvel AG provides a hotline for questions (041 935 55 55, [email protected]).

Key Points

  • Safety Defect: Improperly secured internal cables cause electric shock hazard
  • Affected Product: Nouvel electric hotplate "Elegance", black, 1500 W (Art. 404919)
  • Scope: Only production batch 2025/29 affected
  • Measure: Recall with full refund of purchase price, no proof of purchase required
  • Contact: Nouvel AG, 041 935 55 55 or [email protected]

Critical Questions

  1. Data Quality: How many devices from batch 2025/29 were sold, and through which distribution channels (online, retail, mass retailers)?

  2. Evidence: Have electric shock accidents or injuries caused by this defect already been documented, or is the recall based on preventive inspections?

  3. Root Cause Analysis: Has the cause of the improper cable securing been identified (manufacturing error, design defect, quality control failure)?

  4. Time Period: Over what period was batch 2025/29 manufactured and sold – how long was the hazard present?

  5. Traceability: How is it ensured that all buyers of this specific batch are reached, particularly in private sales without registration?

  6. Replacement Measures: Will Nouvel AG offer affected customers a safe replacement device, or only a refund?

  7. Regulatory Oversight: Does ESTI plan a follow-up investigation of production at Nouvel to prevent future defects?

Source Directory

Primary Source: ESTI – Nouvel AG Recalls the Electric Hotplate "Elegance" Due to Electric Shock Hazard – news.admin.ch, March 13, 2026

Verification Status: ✓ March 13, 2026

This text was created with the support of an AI model. Editorial Responsibility: clarus.news | Fact-Check: March 13, 2026